Return & Exchange Policy

Plabon Bag

Important Notice

We do not offer returns or refunds. However, eligible products may be exchanged subject to the conditions mentioned in this policy.

1. No Return or Refund

All purchases from Plabon Bag are considered final. We do not accept product returns and do not provide refunds for change of mind, personal preference, color preference, or other reasons unrelated to an eligible product issue.

2. Exchange Eligibility

An exchange may be considered only when the product meets all of the following conditions:

  • The product must be completely new and unused.
  • The product must not have any signs of use.
  • The product must not have scratches, stains, marks, or other damage caused by use.
  • The product must not have perfume, smoke, food, or other unwanted odors.
  • The product must be returned with its original packaging and accessories, where applicable.
  • The product must be in the same condition in which it was received.
  • The exchange request must be made within the applicable exchange period.

3. Products Not Eligible for Exchange

An exchange request may be rejected if the product shows signs of use, damage, washing, alteration, stains, scratches, unpleasant odor, or any other condition that indicates the product is no longer in its original new condition.

4. Exchange Process

  1. Contact us at info@frplabonbag.com.
  2. Provide your order number and relevant product information.
  3. Explain the reason for the exchange request.
  4. Provide photographs or videos if requested by our support team.
  5. Our team will review the request.
  6. The product may be inspected before an exchange is approved.

5. Exchange Charges

Any applicable delivery, courier, or exchange-related charges will depend on the reason for the exchange and the circumstances of the order.

Customers may be responsible for applicable delivery or courier charges when the exchange is requested for reasons such as personal preference or change of mind.

6. Wrong or Damaged Product

If you receive a product that is different from what you ordered or appears to have a manufacturing or delivery-related issue, please contact us as soon as possible after receiving the order.

We may request photographs or videos to verify the issue before approving an exchange.

7. Final Decision

All exchange requests are subject to inspection and approval by Plabon Bag. A product that does not meet the exchange conditions may not be accepted.

Need Exchange Support?

Email us at info@frplabonbag.com