Frequently Asked Questions

Everything you need to know about shopping with Plabon Bag.

1. What products do you sell?

Plabon Bag specializes in women’s bags, including different styles suitable
for everyday use and fashion.

2. Do you offer product returns?

No. Products purchased from Plabon Bag are not eligible for return or refund.
Eligible products may only be exchanged according to our Exchange Policy.

3. Can I exchange a product?

Eligible products may be exchanged if they meet all requirements of our
Return & Exchange Policy.

4. What condition must the product be in for exchange?

The product must be completely new, unused, undamaged, clean, and in the same
condition in which it was received. Signs of use, stains, scratches, odors,
or other damage may make the product ineligible for exchange.

5. How do I request an exchange?

6. How long does delivery take?

Delivery time depends on your location and courier service.
Please check our Shipping & Delivery Policy for the applicable estimated delivery time.

7. Do you deliver outside Dhaka?

Yes. We deliver products across Bangladesh through available delivery and courier services.

8. Can I cancel my order?

If you need to cancel an order, contact us as soon as possible before the order
is dispatched. Once the order has been shipped, cancellation may no longer be possible.

9. What if I receive the wrong or damaged product?

Please contact us as soon as possible after receiving the order.
We may request photographs or videos to verify the issue before reviewing
an exchange request.